Privacy Policy.

Personal & Technical Data

We collect information that you voluntarily provide when inquiring about our services, starting a project, or communicating with our support team. The categories of information we collect include:

• Personal Identification: Name, email address, phone number, and WhatsApp contact number.
• Project & Business Details: Company name, project briefs, website URLs, and technical requirements shared during consultations.
• Payment-Related Information: Billing addresses, invoice records, and transaction confirmation details required for payment verification.
• Browsing & Analytics Data: IP addresses, browser types, device information, referring pages, and standard interaction metrics collected automatically via cookies and analytics tools.

Operational & Business Purpose

We use the information we collect strictly to operate our studio, fulfill contractual agreements, and improve client experiences. Specifically, we use your data for:

• Order Processing & Fulfillment: Designing, building, deploying, and managing your digital products and service tiers.
• Communication: Responding to inquiries, delivering project updates, coordinating reviews, and sending critical administrative notices.
• Service Improvement: Analyzing website performance and engagement to refine our design architecture, development workflows, and user experience.
• Marketing & Updates: Sending occasional updates regarding studio milestones, new capabilities, or relevant packages. (You have the absolute right to opt out of marketing communications at any time by replying “STOP” or emailing us directly.)

WhatsApp Redirect & Billing Security

ArtX provides streamlined payment workflows, including convenient WhatsApp redirect payment methods where invoice summaries, payment links, and verification steps are coordinated directly via secure messaging.

We do not directly collect, process, or store credit card numbers, bank account passwords, or financial credentials on our local servers. All online digital transactions are processed through compliant third-party payment gateways and verified banking institutions that adhere to strict industry security standards (such as PCI-DSS).

Google Analytics & Tracking Technologies

Our website utilizes cookies and industry-standard web analytics services, including Google Analytics, to help us understand visitor traffic patterns and optimize overall site performance. Cookies are small text files stored on your device that enable essential site functionality (such as remembering your language preference between English and Bangla).

The analytics data collected is aggregated and anonymized wherever possible. You can instruct your browser to refuse all cookies or notify you when a cookie is being set. Please note that disabling cookies may affect certain interactive features of the site.

Third-Party Service Providers

We do not sell, rent, trade, or monetize your personal data to any external parties under any circumstances.

We only share necessary information with vetted, trusted third-party service providers who directly assist us in operating our studio and delivering your services. This includes:

• Cloud hosting and deployment infrastructure (e.g., Vercel, Google Cloud).
• Domain registration authorities and DNS management platforms.
• Secure payment processors and merchant banking partners.

These partners are contractually and legally obligated to maintain the confidentiality and security of your data, using it strictly for specified operational functions.

Safeguarding Your Information

We implement robust technical and organizational security protocols to safeguard your personal data against unauthorized access, disclosure, alteration, or accidental destruction. Our security practices include:

• Standard SSL/TLS encryption for all data transmitted between your browser and our servers.
• Strict administrative access controls, ensuring only authorized team members can view project or billing details.
• Regular system evaluations and security monitoring of our hosting infrastructure.

Your Control Over Your Data

You retain complete rights and ownership over your personal information. In accordance with global privacy principles, you have the right to:

• Access: Request a summary or copy of the personal data we hold about you.
• Correction: Ask us to update or correct any inaccurate or outdated information.
• Deletion: Request the complete erasure of your personal data from our active databases and communications lists.
• Withdraw Consent: Opt out of marketing messages or promotional communications at any time.

To exercise any of these rights, please reach out to us via email or WhatsApp. We respond to all legitimate privacy requests promptly.

Policy Updates & Effective Date

We reserve the right to modify or update this Privacy Policy periodically to reflect changes in our studio operations, regulatory obligations, or technological capabilities.

Whenever changes are made, we will revise the “Last updated” date at the top of this document. We encourage you to review this page occasionally. Continued engagement with our website or services after any changes constitutes your acceptance of the updated policy terms.

Get in Touch

If you have any questions, feedback, or requests regarding this Privacy Policy or our data protection practices, please contact us directly through any of our official channels: